Help

Answers for booking, access, rescheduling, and cleaning day.

The fastest path is usually through the portal. It keeps your home notes, bookings, recurring plans, and support requests in one place.
Open portal Company policy
01

Before the visit

Add access notes, parking details, pets, fragile surfaces, and any priority rooms before the crew is scheduled.

02

Changing a booking

Use the portal to request a change. Limestone will review schedule capacity and confirm the result.

03

After the visit

If something in the confirmed scope was missed, send notes and photos within 24 hours so we can review the clean.